FAQ

Frequently Asked Questions

Welcome to the trellzo.shop FAQ section. Here you’ll find quick answers to the most common questions about our products, shipping, orders, returns, and more. We’re here to make your shopping experience as smooth and easy as possible.

GENERAL QUESTIONS

Q: What is trellzo.shop?
A: trellzo.shop is an online store dedicated to stylish, comfortable, and functional men’s summer shorts. We focus on seasonal trends, breathable fabrics, and high-quality fits for every lifestyle.

Q: How can I contact customer support?
A: You can reach our support team by visiting the Contact Us page or emailing us directly at support@trellzo.shop. We typically respond within 24 hours on business days.

ORDERING AND SHIPPING

Q: How do I place an order on trellzo.shop?
A: Browse our collections, select your favorite shorts, choose your size, and click Add to Cart. Follow the secure checkout steps to complete your order.

Q: When will my order be shipped?
A:

• Handling Time: 1 to 3 business days (Monday to Friday)
• Transit Time: 6 to 12 business days (Monday to Friday)
• Order Cut-Off Time: 5:00 PM Eastern Standard Time (GMT-05:00)
• Total Delivery Time: From order placement to delivery, expect a total of  7 to 15 business days (Monday to Friday).

Q: What is the shipping cost?

• We charge a flat shipping fee of $10.00 for all orders, shipped via FedEx.

Q: Can I track my order?
A: Yes. Visit the Track Your Order page on our website and enter your tracking number or order details to get real-time updates.

Q: What payment methods do you accept?
A: We currently accept the following secure payment methods:

• PayPal
• Visa
• MasterCard
  Additional payment options will be added soon.

RETURNS AND EXCHANGES

Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, contact us to request a return. For complete details, visit our Return and Refund Policy.

Q: How do I initiate a return?
A: Email us at support@trellzo.shop or visit the Contact Us page. We’ll provide return instructions and assist you through the process.

NEED MORE HELP?

Didn’t find what you were looking for?
Feel free to contact us any time we’re always here to help.
Thank you for choosing trellzo.shop, where comfort and style meet under the sun.

 

Business Name: trellzo

Chat Support: 24/7

Business Hours: 9:00 am to 5:00 pm (Monday to Friday)

Business Mail: support@trellzo.shop

Business Address: 2836 Cliffside Drive, Binghamton New York 13901, United States