Privacy Policy

Effective Date: May 10, 2025

This Privacy Policy describes how trellzo.shop collects, uses, and discloses your personal information when you visit, make a purchase, or otherwise interact with our services.

By accessing or using any part of our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically. The updated version will be posted on this page with the effective date revised.

How We Collect and Use Your Information

We collect personal information in a variety of ways to operate, provide, and improve our services.

Information You Provide Directly

Contact information including your name, email address, phone number, and mailing address
Order information such as shipping and billing addresses, purchase history, and payment confirmations
Account information including login credentials and user preferences
Messages or inquiries you send to our customer support team

You may choose not to provide some information, but this may affect your ability to use certain services.

Information Collected Automatically

We automatically collect certain information through cookies and similar technologies, including:

IP address
Browser type and version
Device identifiers
Browsing activity including pages visited, items viewed or added to cart, and interactions with the site

Usage Data and Cookies

We use cookies and similar technologies to collect usage data. This may include details about how you use our site, the type of device and browser you use, and your interaction with features on our site.

Cookies help us:

Personalize your shopping experience
Analyze website performance and traffic
Deliver marketing messages and retargeting ads

You may control cookies through your browser settings. However, disabling cookies may affect how the website functions.

Information from Third Parties

We may receive personal data from third-party sources, including:

E-commerce platforms like WooCommerce
Payment processors
Marketing and advertising platforms
Social media or referral partners

We handle all third-party data according to this Privacy Policy.

How We Use Your Personal Information

Your data may be used to:

Process and fulfill orders
Provide customer service and communicate order updates
Deliver promotions and marketing communications
Improve website performance and user experience
Detect and prevent fraud
Comply with legal and regulatory obligations

How We Share Your Personal Information

We may share your personal information with trusted third parties:

WooCommerce, shipping carriers, and payment processors for order fulfillment
Analytics and advertising platforms for website performance and marketing
Email and customer support tools for communication and assistance

We do not sell or share your personal information for behavioral advertising in violation of applicable laws.

User-Generated Content

Any content you submit publicly on the site, such as product reviews, may be visible to other users. We are not responsible for how third parties may use this information.

Third-Party Links

Our website may contain links to other websites. These third-party sites have their own privacy policies. We are not responsible for their content or practices.

Children’s Privacy

Our services are not directed at children under the age of 13 or the applicable age of consent in your region. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.

Data Retention and Security

We retain personal information as needed to:

Provide our services
Fulfill orders
Meet legal and regulatory requirements

We use industry-standard methods to secure your data. However, no method of transmission over the internet is completely secure.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion of your data
Withdraw consent where applicable
Object to or restrict processing
Receive a copy of your data in a portable format

To exercise your rights, please contact us at support@trellzo.shop. We may require identity verification before processing your request.

Complaints

If you have concerns about how we handle your personal data, please contact us. If you are not satisfied with our response, you may reach out to your local data protection authority.

International Data Transfers

If you are located outside the United States, your personal information may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ. We rely on legally recognized mechanisms for such data transfers.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@trellzo.shop
Website: www.trellzo.shop

Business Name: trellzo

Chat Support: 24/7

Business Hours: 9:00 am to 5:00 pm (Monday to Friday)

Business Mail: support@trellzo.shop

Business Address: 2836 Cliffside Drive, Binghamton New York 13901, United States