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Refund And Return Policy
Effective Date: May 10, 2025
At trellzo.shop, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple and transparent return and refund process. Please review the details below to understand our return, refund, and cancellation terms.
Quick Summary
- Returns accepted within 30 days of delivery
- Customer is responsible for return shipping unless the item is defective or incorrect
- No restocking fees
- All items are returnable unless marked otherwise on the product page
- We do not offer exchanges. Please return the item and place a new order
Return Policy for United States Orders
Do We Accept Returns
Yes, we accept returns for both defective and non-defective items, provided they meet the return conditions below.
Conditions for Returns
- Items must be in new, unused condition and returned with all original packaging, tags, and any included accessories
- Items showing signs of wear, use, or damage caused by the customer may not be eligible for a return
- Personalized or made-to-order products may not be returnable unless specified otherwise in the product description
Do We Accept Exchanges
We do not process direct exchanges at this time. If you need a different item or size, please return the original item for a refund and place a new order separately.
Return Window
All returns must be initiated within 30 days of the delivery date.
How to Initiate a Return
Contact Us
Send an email to support@trellzo.shop with your order number and reason for the return. You may also reach out through the live chat option on our website.
Receive Return Authorization
Once your return is approved, you will receive a Return Authorization Number and detailed return instructions.
Ship the Item
Carefully repackage the item and ship it back using the provided instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
Refund Details
What Will Be Refunded
You will receive a refund for the full product amount to your original payment method. Original shipping charges are non-refundable unless the return is due to a defective item or shipping error.
Processing Time
Refunds are issued within 10 business days after the returned item has been received and inspected.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@trellzo.shop. We will arrange a replacement or issue a full refund, including return shipping costs where applicable.
Order Cancellations
Orders can be canceled before they are shipped. Canceled orders will receive a full refund. Refunds for canceled orders are typically processed within 10 business days.
Delayed Refunds
If you do not receive your refund within 15 business days of approval, please contact us at support@trellzo.shop for assistance.
Questions or Support
We are here to help. If you have any questions or need help with returns, refunds, or cancellations, contact our customer support team at:
Email: support@trellzo.shop
Website: www.trellzo.com
Business Name: trellzo
Chat Support: 24/7
Business Hours: 9:00 am to 5:00 pm (Monday to Friday)
Business Mail:support@trellzo.shop
Business Address: 2836 Cliffside Drive, Binghamton New York 13901, United States